CONTACTING US

 

• I am a customer or potential customer. How can I contact MIDORI?

 MIDORI is dedicated to providing our customers with superior care. If you have a question, comment or suggestion, we'd love to hear from you. Please feel free to reach us through our contact information below:

 

By appointment only: 

Our showroom is now open! MIDORI Inc. follows CDC and local health guidelines and are committed to keeping you and our staff safe. Please contact us to schedule an appointment today and we kindly ask that you wear your mask at all times during your visit. We look forward to seeing you soon!

 

By email: 

customerservice@midoriribbon.com

 

By phone: 
800.659.3049 

 

By mail: 
MIDORI Inc.
Attn: Customer Care
657 S. Anderson St. 
Los Angeles, CA 90023

 

Hours: 
8am to 5pm PST 
Monday-Friday

 

  WHOLESALE TERMS

 

• How do I become a Wholesaler with MIDORI?

 The only information we need from you will be required online. Please click here to create a wholesale account where you may enter your company details including your resale number and/or FEIN. Submit the completed details for review and approval. 

Please note: Midori Inc. is the registered brand owner of all Midori products. We have the right to give or not give permissions to any seller to re-sell Midori products on online platforms such as Amazon, Ebay, Etsy etc. (excluding seller’s website/blog and physical store/boutique). Please feel free to contact our Customer Care Department for any questions you may have in becoming a Wholesaler of Midori Products.

 

• How long does it take to be approved as a Wholesale customer once I submit my application?

 We process all wholesale inquiries promptly and you will be hearing from us, or your local MIDORI rep quickly.

 

• What is your opening order minimum? 

 MIDORI does not require a minimum opening amount on your first order! Whether you are looking to order one item or more, MIDORI understands the importance of buying at your own needs. We are here to help you with any project, large or small.

 

• What is your re-order minimum?

 We do not have a re-order minimum. You have the freedom to place any size order at any time.

 

  ORDERS & RETURNS

•  How do I place an order?

 Orders are accepted through any of the following methods:

 On the web: Once you are ready to place your order online, visit our site at www.midoriwholesale.com (recommended) 

Via e-mail: Please email your orders to customerservice@midoriribbon.com.

To process your order accurately and as quickly as possible, MIDORI does not accept phone orders. In the event you are unable to submit your order via e-mail or online, please contact our Customer Care Department at 800.659.3049 and we will be happy to assist you.

 

• How do I check the status of my order?

 If you have questions about your order or order status, and you purchased on our website you can log into your account and click “Order Status” or email Customer Care at customerservice@midoriribbon.com. Please keep your order number on hand.

 

• How do I purchase a product online?

 Please sign into your account by clicking the "My Account" link at the top of our homepage or by clicking the "sign in" link in the top navigation on the far left. Once you are signed into your account, you can view all wholesale products and pricing by clicking on the "Wholesale" link and the top of the homepage.  This page will display our product category options.  Click on one of these to find an array of products, organized by line. To learn more about a product, click on its image. You’ll find a complete description as well as pricing information. If you’d like to purchase the product, select the width and quantity of the product you desire, and then click “Add to Bag.” 

Once you’ve completed the online order, you will be directed to your shopping cart, where you will provide shipping and billing information. Once the order has been processed, we’ll provide you with an order number and send you a confirmation email.

 If you have questions about your order or order status, you can log in to your account and click “Order Status” or contact Customer Care at customerservice@midoriribbon.com or 800.659.3049. Please keep your order number on hand.

 

• How long does it take to receive my order?

 We are in a unique position where we are a small business and can still ship from our LA warehouse. All orders are processed and shipped within 72 business hours. Transit time for UPS shipping is generally anywhere between 1-5 business days (excluding International shipments). We offer expedited shipping services via UPS when rush deliveries are needed. Please note, during our peak Holiday season if you need your expedited shipping to be in transit the same day the order is placed you must contact our customer care department and a small fee will be applied. Otherwise, the order will be subject to ship within our guaranteed 72 hr. turnaround time at the expedited shipping method you selected. Please know during our peak Holiday season we do our best to get out all orders in transit as quickly as possible before our 72 hr. turnaround time. For additional questions or a time sensitive order we highly recommend you to please contact our customer care department.

 Please contact us for International shipments via USPS, shipments are subject to an additional $28 fee.

 

• What happens if an item is out of stock online?

 In the event an item is out of stock, we will contact you to provide an Estimated Time of Arrival (ETA), as well as assist you in finding a possible substitute to meet your project needs. There are many solutions we can offer you. Stock availability can also be provided prior to placing your order. Please contact our Customer Care Department via email at customerservice@midoriribbon.com or 800.659.3049 to request item availability.

 

• What happens if an item I ordered is on Pre/Back-order online?

 In the event that an item you ordered is on Pre/Back-order online, you will be charged for the item/s upon us receiving your order although it will ship at a later date. The release date is specified with each specific item accordingly. Customer Care will contact you if you wish to ship everything together or if we need to ship what is available first and then ship what is on Pre/Back-order at a later date. Please note: we do not cover shipping on Pre/Back-Orders.

 

• Does MIDORI offer sample swatches?

 

Yes, we are happy to provide you with complimentary MIDORI sample swatches! You are able to receive up to 6 free samples at a time and we ship via USPS free of charge. If you need your samples shipped via UPS we kindly require you to cover the cost of shipping (this includes expedited shipping). If your sample needs exceed more than 6 swatches we encourage you to purchase our MIDORI sample sets or you will be charged $2 per additional swatch. 

For Custom Printing Sample Swatches please note, Midori’s logo will be printed on the ribbon color & ink of your choice. For more information please contact us at customerservice@midoriribbon.com or 800-659-3049.

 

• Can I rush my order?

 Yes! We can ship your product same day if orders are received by or before 12pm PST for a fee of $15. For more information about rush orders, please contact Customer Care at 800.659.3049 or customerservice@midoriribbon.com.

 

• My business is outside of the United States. Do you ship to foreign countries?

 We welcome orders from all over the world. Please email us at customerservice@midoriribbon.com or phone us at 800.659.3049 for assistance.

 

• Is will call available if I'm local? 

 Yes! Please contact customerservice@midoriribbon.com to arrange a "curb side" pick up time, and please note that all will call orders must be billed before pick up.

 

• What are my payment options?

 MIDORI accepts Visa, MasterCard, American Express and Discover credit card payments, as well as PayPal.

To request a credit application form for the future, please contact Customer Care at 800.659.3049 or customerservice@midoriribbon.com.

Please note: If a Customer’s credit card is declined more than 2 times, there will be a $10 processing fee for every subsequent time it is declined.

 

• Can you help me with my Special Project?

 Special projects available! Including but not limited to special cuts, packaging, and gift wrapping. Put your inquiry in today by contacting Customer Care at customerservice@midoriribbon.com or 800.659.3049. 

 

• Can you help me with a special order (custom color run, ribbon style, gift wrap pattern, etc.)?

 We welcome the opportunity to help you with your special order! Please email us at customerservice@midoriribbon.com or call us at 800.659.3049 to discuss details.  You can also click here to download our custom printing order forms.

 

• Do you wrap baskets in cellophane and embellish with ribbon?

 Yes, we hand wrap baskets with high-end cellophane and embellish with our high-quality ribbon/color choice for any festive occasion. We also sell handmade toppers which we can apply to your basket/s and add tails if needed. Please note, we do not supply baskets or stuffing on demand, but will be more than happy to discuss your custom project needs to prepare accordingly. We pride ourselves on creating a memorable presentation and encourage you to call our Customer Care Department for more details. Come in today to get your baskets wrapped! Hours of operation: 8am – 5pm, Monday – Friday.

 

• What is your lead time on custom printed orders?

 We process all new custom printed orders within 3-4 weeks. The exact lead time for each order depends on many factors, including art and text confirmations, proofs, and individual ribbon availability. If you have an urgent custom print order we offer rush processing fee tiers that will cut the production time down. 

• Less than 1 week - $150
• 1 Week - $75
• 2 Weeks - $50
• No rush fee - 3.5 4 week turn around.

Shipping time is additional. If you are placing a custom print re-order, the lead time is 1 ½ - 2 weeks. Please click here to download our custom printing order forms or email us at customerservice@midoriribbon.com for more information.

 

• Custom Print Re-orders:

 There is no plate fee to re-order, and MIDORI keeps all plates on file for easy reordering. To place a re-order, please contact us at customerservice@midoriribbon.com.

 

• What do I do with damaged or missing products?

 All claims for damaged or missing products must be filed with MIDORI within 7 business days of delivery of order. Please contact Customer Care at 800.659.3049 or customerservice@midoriribbon.com to file a claim. MIDORI is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier, but we will be happy to assist you in filing your claim.

 

• How do I change or cancel my order?

 You may change or cancel your order at no additional cost as long as the order has not been processed. Please contact Customer Care at 800.659.3049 or customerservice@midoriribbon.com for specific inquiries.

 

• What is your return policy?

 MIDORI offers store credit only for all returns. Returns must be requested within 30 days of the order ship date. Please contact Customer Care at customerservice@midoriribbon.com or 800.659.3049 to receive a Return Authorization Number prior to shipping your return. (Please note: All products must be shipping within two weeks of receiving the Return Authorization No.) We reserve the right to refuse any unauthorized shipments.

 All returns are subject to a 20% restocking fee and must be returned unused, uncut, and/or undamaged. A store credit will be issued within 14 Business days of receiving the returned package, and your credit will expire within one year.

 There are NO RETURNS/REFUNDS on custom print orders. We highly suggest purchasing a $3 custom print sample. This sample will be printed on the ribbon color and ink color of your choice. Upon placing your official PO this $3 will be deducted from your order total.

 There are NO RETURNS/REFUNDS on our Handmade Midori Toppers.

 

  MIDORI PROMOTIONS AND DISCOUNTS

 

• Can multiple promotions/discounts be combined?

 Promotions and discounts cannot be combined (for example: CAP program discount and Free shipping promo). Orders are eligible for Free Shipping if the subtotal (before shipping) is $150 please note this is eligible for U.S. Only.

 

  MIDORI SECURITY AND PRIVACY POLICIES

 

• What is MIDORI's privacy policy?

 MIDORI is committed to protecting the privacy of our customers. MIDORI greatly respects our customers and their privacy. Any personally identifiable information we collect from you is used to help us communicate with you and is never sold or disclosed to outside parties.

 

• Is my online purchase and personal information secured?

 MIDORI has strong security measure in place to prevent the loss or misuse of your personal information. The MIDORI website site uses a secure socket layer (SSL) to encrypt all personal information and orders.

 

  MIDORI PRODUCT CARE

 

• How do I care for my MIDORI ribbon?

 To best care for MIDORI ribbon, we recommend gentle hand washing and cool iron, or dry clean. Custom Printed ribbon is not washable. Our ribbon is colorfast; however, slight variations may occur due to the nature of our products.

 

• How do I care for my MIDORI gift wrap?

 MIDORI gift wrap is handmade and 100% recycled cotton fiber. Our paper is extremely versatile; it can be ironed, sewn and constructed in endless shapes and forms! Due to the handmade nature of our gift wrap, slight variations in color, size and weight may occur.